Return & Refund Policy
My Resto Supply is committed to your satisfaction. In some cases, you may receive a product that fails to meet our standards for quality. If this occurs, please reach out to our customer service. Our products are subject to the below return policies unless otherwise provided elsewhere in these Terms: To request a refund, visit the “My Account” section, or contact our customer service. Unless otherwise noted, all refund requests must be submitted within forty-eight (48) hours from the date of delivery.
Section 1. Refund & Return Instructions
- Perishable Products (i.e., fresh food):Perishable products are not eligible for return except if you can clearly demonstrate a food quality issue, including damaged or expired products. All requests for refunds must be made within 2 days from receipt of the product. Product damage caused by improper use or storage will not be accepted for refund. If you received damaged or low-quality products, please provide relevant evidence such as photos or videos.
- Temperature-Controlled Products:Temperature-Controlled Products are not eligible for return except if you can clearly demonstrate a food quality issue. All requests for refunds must be made within 2 days from receipt of the product.
- Shelf Stable Food Products:Products that can be safely stored at room temperature for at least 30 days are not eligible for return except if you can clearly demonstrate a food quality issue. All requests for refunds must be made within 7 days from receipt of the product.
- Electronics, Cooking Utensils & Non-Food Products:Not eligible for return except if you can clearly demonstrate a quality issue, including damaged or defective products. All requests for refunds must be made within 30 days of receipt. If the return is initiated for personal reasons, the return costs will be at your own expense. For personal returns, the item must be new and unopened.
Section 2. Return & Refund Process
Submit the refund request online or send an email to our customer service, including your order number and the reasons for return. If the item is damaged, please provide photos or video proof.
If the return is initiated for personal reasons, the return costs will be at your own expense. Opened or used products may be eligible for a partial refund or be rejected at our discretion.
No refund will be issued if products have been tampered with, damaged, modified, or rendered unsellable due to customer intervention, or if items are missing parts or labels.
Important Disclaimers
- Fresh products may vary in appearance due to factors such as seasonal changes, weather conditions, and regional differences.
- Actual products received may differ slightly from the images displayed on our website, which are for reference purposes only.
- To maintain freshness, it is essential to store perishable products appropriately in the freezer or refrigerator upon receipt. Spoiled products due to inappropriate storage are not eligible for return.
- If you are unavailable to receive the package and the delivery is unsuccessful, it may affect the quality of the product, and the item may not be eligible for a return.
- Refunds will not be issued for: packages not received due to wrong addresses, feedback received beyond the deadline, or missing valid proof of damage.